In registering for a 21st Century Learning International event, the attendee agrees to be bound by the following terms and conditions in total. Confirming a booking is taken as acceptance of these terms and conditions and it is the attendees responsibility to read and understand these before placing an order with 21st Century Learning International, henceforth referred to as 21CLI.
All bookings are taken on these terms and conditions only.
Applications are reviewed on a “first come, first served” basis, i.e. by received time and date.
Bookings will be confirmed electronically via email.
21CLI only provides those services as detailed on the event or course website
Payment made to 21CLI is for the event or course services only as described on the website
All bookings must be made through the 2CLI online booking system, and all completed bookings are considered final.
Organisations paying for events by bank transfer should ensure their institution name is clearly identified on the bank transfer document and this document should be sent by email to 21CLI.
All bookings must be paid for and in full seven days prior to the event. 21CLI reserves the right to impose late fees immediately from the end of the event to all unpaid invoices regardless of invoice date.
When a hotel booking is available as an option during the event or course registration process, then the attendee must make all arrangements exclusively via 21CLI to secure the event rate.
Any ‘extras’ charged to the room e.g. gratuities, drinks, room service, laundry etc. is the sole responsibility of the attendee and these must be settled with the hotel on check-out.
Transport required to reach any other destination or venue is not included in the event or course fees unless explicitly stated in the event description
21CLI accepts no responsibility of liability for the services provided by the hotel.
Hotel rooms may sell out at the preferential event rate in which case 21CLI will contact the attendee to discuss alternative options where available.
21CLI does not guarantee the cheapest available rates.
In the case where links are provided on the 21CLI website to a recommended hotel(s), then the arrangement for accommodation and any other services is made directly between the attendee and the hotel and 21CL bears no responsibility for any aspect of this arrangement.
Personal information provided as part of the registration process will be handled by 21CLI in accordance with the Hong Kong Personal Data (Privacy) Ordinance Revised 2003.
21CLI may pass names and any other relevant personal data to the venue to allow the venue to comply with reservation, safety and security policies and procedures
21CLI may pass names and any other relevant personal data to partner organization and/or workshop/course leaders to allow for provision of event/course services.
21CLI may publish an attendance list (consisting of attendees’ names and organisational details) which will be distributed to all attendees and exhibitors attending the event unless the attendee has specifically requested that he/she be omitted from this list. This notification must be emailed to email@example.com 10 days prior to the event starting.
21CLI will use the e-mail address provided to acknowledge bookings electronically. 21CLI will also use this email to provide information about future events. An unsubscribe feature is provided on all 21CL mailings.
21CLI will make extensive use of digital photography and video recording to document the event and it is a condition of attending the event that the attendee agrees that 21CLI may use images for publicity and promotion purposes. 21CLI will only use images which present the attendee in a professional manner and appearance.
Dietary or Access Requirements
Special requirements must be notified at the time of registration
Specific Dietary requirements; These will be passed on to the event catering company for review. In any event, it is the responsibility of the attendee to ensure that the food made available by the catering company meets their specific dietary requirements
Any other special requirements the organiser should be aware of that relate to the attendees personal needs and/or safety
It is a condition of booking that the attendee will at all times abide by the 21CLI Code of Conduct. Attendees breaching the 21CLI code of conduct may be asked to leave the event and in this case, no refund will be payable.
Attendees are not permitted to bring guests into any venue under any circumstances except with specific permission from 21CLI.
If a guest is authorised by 21CLI then they must wear an official event badge provided by 2CLI at all times.
Any person not wearing an official badge will be asked to leave the event.
Tickets can be purchased for certain events, such as dinners and social occasions, and in this case, guests will be provided with an official badge for entry to that specific event
Seminars or Workshops Run within a Conference or Event
All workshops and seminars are advertised in good faith but circumstances beyond our control may result in amendments or cancellations.
Where spaces are limited all workshops and seminars are offered on a first come, first served basis. No guarantee is made for access to any specific workshop or presentation during the conference or event.
If you wish to cancel your event booking then please email firstname.lastname@example.org at the earliest possible time and provide your booking reference or invoice number.
An alternative attendee may attend subject to a $50USD administration charge. Please email email@example.com with your booking reference or invoice number and the full details of the changes to be made.
The following refund policy will strictly apply in relation to any cancellations of event places or hotels
More than 60 calendar days prior to the first day of the event a 100% refund will be due less a US$50 administration fee.
Between 30 calendar days and 59 days prior to the event a 50% refund will be due less a US$50 administration fee.
Between 15 calendar days and 29 days prior to the event a 25% refund will be due less a US$50 administration fee
14 calendar days or less prior to event no refund will be due under any circumstances
All refunds are exclusive of the 4% registration charge.
If an attendee wishes to change from one event or course to another this is permissible at any time prior to the start of the event or course subject to availability. This will incur a $50USD admin fee.
If hotel bookings are included, these cannot be changed and are subject to the standard cancellation fees.
21CLI and the host venue accept no responsibility or liability for the loss or damage to personal effects belonging to attendees or any permitted authorised guests.
21CLI reserves the right to cancel the event or vary any part of the event at its discretion. If the event is cancelled the maximum liability of 21CLI is the return of any money paid by attendees to 21CLI after non-refundable costs have been deducted (such as keynote speaker fees). There shall be no liability for variation made to the event proceedings. Where variations are to take place or there is to be cancellation, 21CLI will endeavour to give as much notice as reasonably possible.
21CLI will not be liable for any failure or delay in the delivery of the event which is caused by circumstances beyond its control. Circumstances could include, the failure of hosting venue or caters to deliver its services, Acts of God, industrial (Union) action, acts of terrorism, risk of infection from disease, anything liable to compromise public health, safety or civil disorder.
Save for cases where its negligence causes death or personal injury, neither 21CLI host venue jointly or individually accept any responsibility or liability for any illness, damage to property or personal injury caused to attendees or their guests or others while at the event venue or while staying in the Hotel. Event attendees should ensure they are suitably covered by personal insurance and especially those who are travelling to the event from overseas.
All speakers at the event are attending on their own behalf and 21CLI is not liable for anything they say or do.
Under no circumstances will 2CLI be liable for any travel or accommodation costs if the event has to be cancelled for any reason. Attendees should ensure they always book refundable flights and hotel rooms
These conditions are the entire conditions between the parties relating to the event and supersede all other understandings.
No temporary forbearance shall constitute a waiver.
No third party may rely upon these conditions.
The applicable law shall be Hong Kong law and the Hong Kong Courts shall have exclusive jurisdiction over any dispute.
The Type Of Information We Collect
We believe in transparency and informed consent. That is why we want to provide you with full visibility to the types of personal data we collect from you directly and through your use of the services.
Information Collected Directly From You
Basic Personal Details: When you register as a user, we ask you to provide your telephone number. The telephone number can be used for communication with you in accordance with the applicable laws.
Additional Personal Details: When you make a purchase using, we will also ask you for your name, email address and street address. We will also ask information relating to your devices, home country, language, credit card details and other payment details. This information is needed to ensure we can process your payment. We also use third party payment processors who will request, and process details related to your chosen payment method. This information will be processed directly by the third party and we will not store that data. We can also implement various third-party log-in systems, such as Facebook and Google login, that allow you to provide some of your personal details directly from the third-party service. Furthermore, there will be a possibility to personalise your profile with your photo.
Information Collected Through Your Use Of Our Services
When you use the services, we collect information that helps us provide the services to you. This information includes the following:
Your Transactions with Us: We maintain records of your purchases, downloads, the content you have provided us with, your requests, agreements between you and 21CLI, the services provided to you, your delivery details and other interactions with us. We may, in accordance with applicable law, record your communication with our customer care or with other such contact points.
21CLI services are typically intended for general audiences. 21CLI does not knowingly collect personal data of children.
The Purposes For Which We Use This Information
We always want to identify the best mobility option for you and we constantly want to improve our services so that you get the most value from them at any given moment. For this purpose, we need to collect personal data. We have noted above the specific purposes for which we collect certain types of personal data. However, as we continue improving and developing the services, we can come up with new innovative features that potentially also rely on your personal data.
In order to ensure that we can continue innovating, we would also like you to know and accept that we can collect personal data for the general purposes of i) providing you with our services, ii) enabling us to develop, improve and manage our services by better understanding our customers, iii) keeping you informed about our services and iv) contacting you in specific cases related to issues you might be experiencing with our services v) for historical or scientific research or for statistical purposes.
It is also possible that we are able to further simplify your life by providing you with personalised marketing or recommendations unless you let us know that you do not wish to receive such marketing. If you explicitly agree, by opt-in consent, it is also possible that your data is used for the purpose of providing you with offers from our partners that suit you and your needs.
Storing Of Your Personal Data
As with most other service providers, we store and process your personal data (if any) on third-party servers (“Hosting Providers“). The Hosting Providers we have chosen enable us to keep your data in the European Economic Area. Those third party servers are protected by physical as well as technological security devices. By using our services, you give us consent to store, process and transfer your personal data (if any) outside of your country of residence to the countries where our Hosting Providers are located. Your personal data is stored for no longer than is necessary for the purposes for which the personal data is processed.
Disclosure Of This Information To Third Parties
We utilize third parties to provide payment and related administration services (“Payment Providers”). As noted above, we can share your payment method details with these Payment Providers so that they can process your payment. This processing can take place in the United States, and by sharing your payment details with us you consent to the transfer of such details to the United States. These third parties can also collect data from you, which they will process in accordance with their own processes and privacy policies.
Our products and services may be provided using resources and servers located in various countries around the world. Our products and services may be provided using resources and servers located in various countries around the world. Therefore your personal data may be transferred across international borders outside the country where you use our services. We disclose your Personal Information in limited circumstances within our community, our service providers and advertisers, and other end users, in order to provide improved ways of working in our organisation.
Apart from Hosting Providers and Payment Providers, we may disclose your personal data to third parties provided:
You have given us your express consent for doing so;
The disclosure is reasonably necessary to provide you with the services. We could, for example, share your name with a service provider that you want to use so that the service provider knows you will be using their services;
The disclosure is reasonably necessary for us to be able to enforce our Terms of Service;
The disclosure is reasonably necessary for the purposes of detecting and preventing fraud or security breaches, or
The disclosure is made in accordance with applicable law.
If we decide to sell, buy, merge or otherwise reorganise our businesses in certain countries, this may involve us disclosing personal data to prospective or actual purchasers and their advisers.
We may share non-personal data to select third parties.
When you are providing personal data to us you have certain rights. You have the right to know what information we have collected about you. You also have the right to have incorrect, incomplete, unnecessary or outdated data removed. We want to make this process as simple as possible. Therefore, some of the information you provide will be accessible via the services themselves and you can view, edit or delete that information at any time.
Some of the information is not available via the services. In case of such information, you can request to review, amend or delete it by sending a written request to our address stated below, together with documentation that enables us to verify your identity. We will handle your request with all respect and without undue delay.
21st Century Learning International 1st Floor, Hing Lung Commercial Building, 68 Bonham Strand, Sheung Wan, Hong Kong.
Please note that in certain situations, in particular, if you request that we delete and no longer process your personal data, we may be unable to continue the provision of our services to you.
We use Google Analytics to gather website usage statistics, improve our service and to enable re-marketing features of Google AdWords. This is done by using “cookies” – text files with anonymous technical information. We do not collect any identifiable information through the use of Google’s re-marketing system.
Our domains may also include third party elements that set cookies on behalf of a third party, for example relating to third party social network.
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.
Privacy and security are key considerations in the creation and delivery of our services. We have assigned specific responsibilities to address privacy and security-related matters. We enforce our internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security and privacy engineering, training and assessments. We have the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing our services. Also, we limit access to our databases containing personal data to authorised persons having a justified need to access such information.
We use industry-standard security mechanisms to protect the collected personal data. All collected personal data is stored in protected databases located behind a firewall and with both physical and software-based access controls provided by our Hosting Provider.
Our payment providers are PCI-DSS Level 1 certified.
We pseudonymise and encrypt the personal data;
We have a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing. As we innovate and develop our services, we can introduce new or alternative data security measures to protect your data.
In the event of a physical or technical incident, 21CLI have the ability to restore the availability and access to the personal data.
The name of the data controller is 21st Century Learning International Limited, with a registered address at:
21st Century Learning International 1st Floor, Hing Lung Commercial Building, 68 Bonham Strand, Sheung Wan, Hong Kong.